Are your payments stuck in the 80s?
Migrating your thinking and processes from the 1980s era BECS payment infrastructure to the ISO 20022 enabled, real-time capabilities of the NPP requires expertise and future-ready tech.
As a directly Connected Institution (CI) for PayTo we know the NPP inside out. And as an Australian real-time payments pioneer, we have a clear view of your real-time payments destination, and precisely how to lead you there.
It's time to ditch the cassettes and pencils, and start streaming.
01
High-speed bill payments
Zepto-powered payments speed along the real-time rails of Australia's New Payments Platform loaded with customer data and insights. Your customer bill payments can too.
02
Empowered customers
Enable your customers to pay their bills instantly 24-7/365 from the security of their bank accounts. With immediate confirmation of payment success via an API facilitating a seamless data exchange, billers can send automated payment confirmations and notifications directly to customers. This improves communication and enhances the overall customer experience.
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Seamless Billing & Payments
Zepto's modern payments API is equally compatible with new and old tech stacks, it is scalable, composable and easy to integrate. By bridging the gap between billing and payment systems, it facilitates a seamless, real-time data exchange including instant updates on payment status. This information can be seamlessly integrated into your billing system, allowing utilities to update customer accounts in real-time.
Your business but better
01
Reimagine rebates and refunds
Zepto-powered outbound payments can travel with the same velocity as your customers' inbound real-time bill payments. Deepen customer trust and loyalty with real-time disbursements on refunds or rebates.
02
Bypass card fees and expirations
Account-to-account (A2A) payments bypass the card schemes and, therefore, bypass the fees applied by them. Fees on A2A payments are flat cents per transaction costs, not a percentage of the transaction value, so they can save businesses money. Unlike cards, bank accounts don’t expire, allowing the free flow of funds without payment method updates and renewals.
03
Reduce first-payment friction
With account-to-account payments, customer account details are verified in real time, and payments are conducted within the secure environment of banking systems. They leverage encryption, authentication protocols, and other security measures which can protect sensitive financial information, and reduce unauthorised access and fraud.
04
Bill smoothing simplified
Real-time payments can facilitate the setup of automated, recurring payments for bill smoothing. Customers can easily schedule regular, smaller payments to be deducted from their accounts in real-time at any time giving them greater flexibility to adjust their bill smoothing payments based on their budget and financial situation. This provides greater control over their expenses, empowering them to better manage their costs and improve their overall financial well-being.
05
Improved Cash Flow
Real-time payments accelerate the inflow of funds, providing billers with more predictable and reliable cash flow. This allows for better financial planning, improved budgeting, optimised financial operations and the ability to invest in critical infrastructure and customer service enhancements.
Enhanced Customer Experience
Real-time payments offer customers convenience and speed. They can settle their bills instantly, 24/7, 365 days a year. This seamless experience improves customer satisfaction, fosters loyalty, and strengthens the relationship.
Streamlined Reconciliation
Real-time payment data is enriched and can be automatically reconciled, reducing manual effort and the risk of human error. This can enable faster, more accurate, automated reconciliation processes, freeing up valuable time for finance and accounting teams.
Reduced Operational Costs
By automating payment processing, billers can significantly reduce operational costs. This includes lower labor costs for manual data entry and reconciliation, reduced processing fees for traditional payment methods, and fewer resources dedicated to managing payment disputes.
Real-time benefits
Improved Data Insights
Zepto’s real-time payment data provides valuable insights into customer payment behaviour. Billers can analyse payment patterns, identify trends, and understand customer preferences. This data can be used to optimise billing cycles, offer tailored payment plans, and improve overall customer service.
Improved Customer Communication
Enriched real-time payment data can be used to personalise communication with customers. Billers can send timely payment reminders, offer tailored payment plans, and provide proactive customer support based on individual payment histories. This can significantly reduce the time customers take to pay their bills, minimising late payments, expensive call centre interactions, collections processes and associated penalties. Better for your customers. Better for your business.
Enhanced refunds & Customer Service
Real-time payment solutions enable billers to provide faster and more efficient refunds and customer service. Customer inquiries related to payments can be resolved quickly and accurately, improving overall customer satisfaction.
Reduced Fraud Risk
Real-time payment platforms incorporate advanced security measures, such as encryption and multi-factor authentication, to protect against fraud and ensure the security of customer funds.
Improved Data Security
Secure data transmission and encryption protect sensitive customer information from cyber threats, ensuring the safety and privacy of customer data throughout the payment process.
Built for digital
The Zepto platform is designed for ease of integration, and employs a cloud-native, zero-trust model inline with AWS Well-Architected standard, CIS Benchmark Level 2 & ASAE 3150 compliant.
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The Connected Institution advantage
As a directly Connected Institution [CI] on the NPP, Zepto is unhindered by intermediaries between you and Australia's modern, real-time payment rails. Our direct connection to the rails for PayTo is your direct connection to tomorrow's payments today.
Learn more about PayTo
Making your move to the NPP
Countdown to BECSIT
With the scheduled retirement of Australia’s legacy BECS payments infrastructure looming, you need a trusted guide in your corner. The payments future is an exciting place full of promise and innovation. Zepto knows the way. After all, we’re helping shape it. Are you planning your BECSIT?